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Someone using a screwdriver as a hammer

How harmful is the net promoter score? — Jeff Sauro, MeasuringU

A very useful contribution to the debate surrounding the usefulness/harmfulness of net promoter score. Jeff Sauro transcends the often polemical nature of the debate, by analysing actual research on the effectiveness of net promoter score.

The news still isn’t all that great for proponents of net promoter score. But at the same time, it’s not quite as bad as its detractors make out.

Kudos to Jeff Sauro for doing some actual research on this.

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Image from last year's girl

A love letter to high street music shops — Lis Ferla, last year’s girl

Another perspective on the troubles faced by HMV. Lis Ferla echoes my thoughts on why bricks-and-mortar record stores of all sorts are a vital part of the music ecosystem.

But for me, it’s about the ceremony. The owning of a tangible product. It’s the reason behind the hall cupboard stacked high with CDs I lack the immediate capacity to play, and the records that take pride of place in the living room. It’s why I’ve never gotten on board with streaming, preferring the relative “ownership” of a digital download when it’s the cheapest, easiest way to get my fix.

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Mick Schumacher

Michael Schumacher’s son progresses to bring hope in tragic F1 tale — Richard Williams, the Guardian

As always, Richard Williams is well worth reading. This time, a sensitive piece on the mixed feelings some people have about Michael Schumacher, five years on from his skiing accident, as his son Mick prepares to make the step up to Formula 2.

The centrepiece of this article is an interview with Damon Hill, one of Schumacher’s fiercest rivals. As usual, Hill is thoughtful when reflecting back.

Today, everyone with any direct relationship to Michael Schumacher, past or present, chooses their words with extreme care when discussing his life since the accident. “To even contemplate it is frightening,” Hill says. “Whatever my feeling was about Michael and the way he went about his career became irrelevant. From a human point of view, it was so upsetting.”

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UX your life: Applying the user-centered process to your life (and stuff) — JD Jordan, Smashing Magazine

I’m always in two minds about whether people should use work-based techniques on personal problems. I have heard of people using Trello boards at home to organise tasks, which sounds as nightmarish as it sounds sensible. I’ve even heard of people running scrum-style weekly planning meetings with their family, which definitely sounds overboard to me.

But I do like the look of some of the ideas here. For instance, I’m keen to map out out my life in weeks.

And I already know that affinity mapping can work great at home and for other stuff.

When we did the MoRun in November, Lauren and I made an affinity map to decide which of two runs to enter. My gut feeling told me another run would be better. But writing down all the pros and cons of each race, and grouping them, made it clear that my gut feeling was actually wide of the mark.

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Screenshot of the text only version of the NPR website

The hurricane web

This post really underlines how media companies have taken the web in totally the wrong direction.

It shows how media organisations like CNN and NPR brought out lightweight “text only” versions of their websites to help hurricane-stricken areas with low bandwidth.

…in some aspects, they are actually better than the original.

Most importantly, it’s user friendly. People get what they came for (the news) and are able to accomplish their tasks.

It reminds me of the GDPR compliant version of the USA Today website, which many noted was actually a far better experience than the standard version that was filled with trackers and ads.

Think how brilliant the web could be again, if people removed all the crap from their pages and focused on what users actually need.

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Facebook graphic

‘People you may know:’ A controversial Facebook feature’s 10-year history

I had forgotten (or never realised) that ‘people you may know’ was originally a LinkedIn feature before Facebook poached it. This article covers how the shady world of shadow profiles enabled Facebook to turn this cute idea into something spooky.

If Facebook sees an email address or a phone number for you in someone else’s address book, it will attach it to your account as “shadow” contact information that you can’t see or access.

That means Facebook knows your work email address, even if you never provided it to Facebook, and can recommend you friend people you’ve corresponded with from that address. It means when you sign up for Facebook for the very first time, it knows right away “who all your friends are.” And it means that exchanging phone numbers with someone, say at an Alcoholics Anonymous meeting, will result in your not being anonymous for long.

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"Prime and punishment"

Dirty dealing in the $175 billion Amazon Marketplace

A fascinating article about the various dirty tricks and scams that independent retailers are playing on each other on Amazon Marketplace.

For sellers, Amazon is a quasi-state. They rely on its infrastructure — its warehouses, shipping network, financial systems, and portal to millions of customers — and pay taxes in the form of fees. They also live in terror of its rules, which often change and are harshly enforced…

Sellers are more worried about a case being opened on Amazon than in actual court…

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Jeremy Corbyn

Remainers condemn Jeremy Corbyn pledge to push on with Brexit

Anyone surprised that Jeremy Corbyn is keen to continue with Brexit simply hasn’t been paying attention. Jeremy Corbyn and the Labour Party have done nothing more to stop Brexit than the Conservatives have.

Remember, Jeremy Corbyn was the first senior politician to call for Article 50 to be invoked — within minutes of the referendum result being announced. He was more enthusiastic about Brexit than any Conservative leader.

The idea that Labour Party is pro-Remain is the greatest lie in politics today. That this perception ever existed was perplexing, given that you could figure that out simply by listening to Jeremy Corbyn.

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Iain Lee

TalkRadio host kept suicidal caller on phone until ambulance found him

Radio host Iain Lee kept a suicidal caller to his show on the line for half an hour while emergency services tracked him down after he revealed he had taken an overdose.

I didn’t hear this particular call. It sounds like it must have been an extraordinary piece of radio, handled brilliantly by Iain Lee and Katherine Boyle.

This is another example of why Iain Lee’s Late Night Alternative is one of the most important programmes on radio.

Mental health has been a running theme of the programme almost since day one. I have probably learnt more about mental health from the Late Night Alternative than anywhere else.

But above all, it’s a programme about life.

Last week, one highly amusing caller talked about how her family had accidentally walked in on her father masturbating. The next caller apologised for making a clunky gear change, before talking about how his wife had died that day.

How extraordinary to think that people in this sort of position would turn to a radio show. Iain Lee sets out to provide an alternative to endless Brexit phone-ins. Continually, this programme demonstrates why we need that alternative.

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Maze

Is tech too easy to use?

Making the case that, sometimes, friction in design is a good thing.

Often, invoking the concept of friction is a useful way to obscure some larger, less savory goal. For Facebook, “frictionless sharing” was a thinly veiled cover for the company’s true goal of getting users to post more often, and increasing the amount of data available for ad targeting. For YouTube, auto-playing videos have sharply increased view time, thereby increasing the platform’s profitability. And for Amazon, tools like one-click ordering have created a stunningly efficient machine for commerce and consumption.

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Illustration of a woman in a workplace

Thoughts on vulnerability

This is a really enlightening and enjoyable article about how vulnerability can sometimes be a strength.

What I’ve realized is that sometimes being vulnerable is a really powerful feeling, like being bilingual: being present and making clear decisions in a meeting while rocking a baby, or confidently stopping someone mid-presentation to ask what an acronym means. Or having my waters break and calmly finishing a meeting. Like, that’s bad-ass, right?

But what struck me most about this article was the point about how a thoughtless office space design in a less-than-diverse workplace created an unforeseen problem for a woman who needed a little privacy.

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Electric scooter in San Francisco

Adding value, by adding values

Ben Terrett from Public Digital has written something similar to I tried to write last week about designing for society, not just for individuals. Of course, this is much clearer and more succinct than (and written before) mine.

To illustrate the point, the article uses the example of an electric scooter hire scheme in San Francisco:

This is a service where every detail has been designed for the user. It’s unbelievably convenient—for the user alone, and no-one else.

The downside is streets swamped with dumped scooters. There’s nowhere “official” to put them, so like me, no-one knows what to do with a scooter once they’ve finished using it. They just get dumped anywhere.

These scooters are absolutely meeting a user need, but at the expense of a societal need.

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Why makers write

This is a bit of a sales pitch, but it is a good piece on the importance of writing regularly.

Deep understanding is necessary for makers. Understanding develops the perspective and conviction needed for bringing products to market. This is why blog-first startups are viable. Writing forces a maker to deeply understand the value they intend to bring into the world.

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Desire paths

UX past, present, and future

An enjoyable and informative history of user experience. Some familiar themes, but not entirely your standard take. A reminder that people have been doing something like user-centred design for longer than we sometimes think.

…UX is not really a new thing. It might seem new to your organisation and its design process, but in fact it’s been emerging since before the dawn of the internet, back in the 80s, and people have been looking to solve similar problems for almost 140 years.

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Apple's new map

Apple’s new map

I always enjoy Justin O’Beirne’s analysis of how Google Maps and Apple Maps are evolving.

In this post, Justin considers an Apple Maps update that appears to have an insane level of detail. But the further you read, the worse it becomes. The new map has taken Apple four years to make, and covers just 3.1% of the US (an area around — you guessed it — San Francisco).

I risk spoiling the article here. But essentially, a large number of unusual errors and inconsistencies in the map point to much of the new data being manually created.

It all makes me wonder what the point is of having this sort of detail. A picture of a baseball field that the map doesn’t recognise as a baseball field strikes me as pointless. It’s little more than a heavily compressed, coarse vector graphic version of a satellite map. It tells you nothing that the satellite photo couldn’t.

In other words, this superficially impressive update is just that — superficial. Well, I guess it’s Apple after all…

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Woolworths ten years on

Diamond Geezer looks at what became of London’s Woolworths stores, ten years on from their closure, documenting their distinctive architecture in the process.

I was hoping the results would be more varied…

There will be more from me on Woolworths in due course…

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Keeping it weird

Or, more accurately, stopping it being weird. This refers to the problem that most psychology research is conducted on people that are western, educated, industrialized, rich and democratic.

Tim Kadlec considers the implication this has on our understanding of how people use the web.

We’ve known for a while that the worldwide web was becoming increasingly that: worldwide. As we try to reach people in different parts of the globe with very different daily realities, we have to be willing to rethink our assumptions. We have to be willing to revisit our research and findings with fresh eyes so that we can see what holds true, what doesn’t, and where.

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Magnus Carlsen

Magnus Carlsen’s tense victory sends interest in chess soaring

The recent World Chess Championship, which saw an unprecedented 12 consecutive draws before moving onto a rapid chess tie-breaker, is apparently causing “a mini-boom” in interest in chess.

I remember the World Chess Championship being televised by Channel 4 in the mid-1990s when I first started playing chess as a child. That may have spurred my interest a little.

“We’ve seen a lot more interest in school chess. A lot more people phoning up for lessons. A lot more inquiries online,” said Malcolm Pein, the chief executive of the charity Chess in Schools and Communities (CSC), which has seen increased web traffic…

CSC is doing its part to bring the game to a wider audience, encouraging pupils at mainly inner-city state schools to take it up. “Every private school has a chess club, but only a very small minority of state schools do,” said Pein.

I was lucky that my state school had a chess club. It was quite well attended, although that was mainly because chess club members were entitled to skip the lunch queue. The practice was eventually clamped down on, so only the geeks were left again…

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Slow LMP1s: you asked for it

Hazel Southwell explains why hybrid technology is the future, and why reverting back to old-fashioned V8s wouldn’t solve anything, by looking at how the current LMP1 regulations are panning out.

…the privateer P1s do not go as fast because they are not as good [as the hybrids]…

When a combustion-only car storms up the Le Mans pit straight and then brakes into the curve of turn one, all the energy and fuel burnt through to accelerate turns to heat in the brakes – and is gone. When it gears up the torque to get up the hill to Dunlop, the heat the engine fires up disappears into the night as nothing, fumes out of the exhaust that don’t move the car forwards.

👏

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Nine ways to unlock creativity in your organisation

A reminder why finding the right problem is often more important than finding the right ideas.

[M]ost of our organisations don’t suffer from a lack of ideas, they suffer from a lack of process that identifies the ideas worth having…

Creativity is not innovation. Creativity is a prerequisite for sure. Innovation, however, is the practical application of creativity.

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David Coulthard interviewing Pierre Gasly

F1 season ends and building of the broadcasting paywall begins

Channel 4’s Formula 1 commentator Ben Edwards began his broadcast yesterday saying, “For many of us, it’s an end of an era.” He talked about it being Fernando Alonso’s final race, and Kimi Räikkönen’s swansong at Ferrari. Not directly mentioned, but telegraphed, was the fact that this was also the last F1 race to be shown on free-to-air TV in the UK, with the exception of next year’s British Grand Prix.

Channel 4 have done an exceptional job of covering the sport over the past three years. I share Richard Williams’s weary assessment of the Sky coverage we must pay through the nose for:

There are aspects that stretch the patience, like the rushed and inane encounters of the grid walk and the plethora of pensioned-off drivers saying nothing very much.

When Sky first shared the rights with the BBC in 2012, the big names went to Sky — but the good names stayed with the BBC. Channel 4 have continued in that vein, if anything improving on the BBC. Their diverse range of pundits are sharper, wittier, more perceptive, more insightful, with more recent race experience.

From now, British viewers are left worse off — and so is F1 itself.

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Making work meaningful: A leader’s guide

McKinsey report on how to engage employees.

People who find meaning at work are happier, more productive, and more engaged. Four practical interventions can help make the search more likely to succeed.

I am struck by how two of the four interventions listed are fundamentally about understanding your users better.

Reduce anonymity

Talk with employees about who their customers are, and encourage each employee to connect with one.

Build regular, face-to-face interactions with customers into existing processes, stimulating employees to learn who is most affected by their work.

Help people grasp the impact of their work

Invite customers who have had the best—and worst—experiences with your products to talk with employees in person so your team can see how their work affects customers.

Another reason why user experience is worth it.

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Sainsbury's own brand packaging for trifle sponge cakes

Live well for less

Present&Correct has noticed that the Sainsbury’s own brand packaging archive is now available online.

I did snap up a copy of Jonny Trunk’s Own Label book when it came out. It features a wealth of Sainsbury’s own brand packaging from the 1960s and 1970s. The period marks a shift towards a more experimental, modernist approach to packaging design, “completely different from what had gone before,” according to Jonny Trunk’s foreword.

I find this sort of thing fascinating, because it’s almost telling a social history by stealth. It’s an insight into everyday life in mid-century Britain. When you turn the page and see packaging for broken eggs, you’re not just seeing a history of graphic design.

It’s one of the reasons why I also really enjoy visiting the Museum of Brands.

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Fernando Alonso on his deckchair

Fernando Alonso: the F1 great who couldn’t catch a break

On the eve of Fernando Alonso’s final Formula 1 race, Andrew Benson has written a brilliant five-part article on the key moments in his career. This series is full of fascinating anecdotes and new details about the breakdown of his relationship with McLaren in 2007, what he was really like with Ferrari, and what drove him to move back to McLaren.

More than ever, it’s clear that those who have worked most closely with Fernando Alonso regard him as one of the greatest F1 drivers of all time. It’s all the more shocking that his career has delivered so little in terms of silverware. This series helps explain exactly why that is.

This is probably one of the best articles about Formula 1 I have read for several years.

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“Brian Eno’s ideas have resonance for architecture” says Finn Williams

Where is here? And what is now? The answers are more complicated than you might think.

Eno’s realisation that “people live in different sizes of here” led him to the idea of The Big Here and Long Now – a way of thinking that asks fundamental questions of who we design for, the scale we design at, and the timescales we design in…

According to Danny Hillis, the inventor of the Clock of the Long Now, “the more we divide time, the less far we look into the future.” So what impact is this having on the design of our cities? And how can we create real and lasting public value in the context of an increasingly narrow and short-sighted here and now?

How architects, designers and urban planners can learn from Brian Eno’s generative music.

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Cycling in Seville

Six secrets from the planner of Seville’s lightning bike network

Lessons on how Seville transformed its cycling infrastructure, and why doing so is a no brainer.

The whole network is €32 million. That’s how many kilometers of highway — maybe five or six? It’s not expensive infrastructure. … We have a metro line that the cost was €800 million. It serves 44,000 trips every day. With bikes, we’re serving 70,000 trips every day.

It’s going to become more and more important that cities encourage active travel. With car ownership set to decrease with the advent of autonomous vehicles, this is the opportunity to do cycling infrastructure properly.

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A farewell from BadgerGP.com

After a decade (yes, a decade!) of BadgerGP.com we’re closing down after the 2018 season.

One of the first — and best — Formula 1 blogs is closing its doors.

In 2010, I was honoured to be asked if I would like to contribute an article to BadgerGP. The outcome was, The Vettel-Webber backlash: Are Red Bull losing their Fizz?

As noted by the F1 Broadcasting Blog on Twitter, it’s a shame to see another independent motorsport website close.

Thanks to Adam Le Feuvre, and everyone involved with F1 Badger and BadgerGP over the years.

See also: The survival of independent motorsport websites

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Curiosity can save us when lies come dressed as numbers

How asking yourself some simple questions can help you detect bullshit statistics.

…A second virtue is that of curiosity, which we might think of as a hunger to know more, coupled with a tolerance for being surprised. Simple questions such as: “I wonder how they know that?”; “Is that better or worse than I might have expected?”; “What exactly do they mean?” often unlock far more insight than narrow technical queries.

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In praise of mediocrity

Tim Wu wonders why some people say they don’t have any hobbies.

Yes, I know: We are all so very busy. Between work and family and social obligations, where are we supposed to find the time?

But there’s a deeper reason, I’ve come to think, that so many people don’t have hobbies: We’re afraid of being bad at them. Or rather, we are intimidated by the expectation — itself a hallmark of our intensely public, performative age — that we must actually be skilled at what we do in our free time.

It’s a fascinating point, although I’m not sure what I think of it yet. I don’t derive much enjoyment out of being bad at something. Why would I pursue it?

If anything, I probably think the opposite to Tim Wu. There are many people out there struggling away at hobbies, perhaps dreaming big, only to be ultimately frustrated. These people might be better off quitting.

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Re-live the 2008 Brazilian Grand Prix

Today it is ten years since the 2008 Brazilian Grand Prix, the most extraordinary championship decider since I started watching Formula 1 in the mid-1990s. Formula 1 have made the full race available on YouTube today.

The race was gripping. The Ferrari team believed they’d won the championship as Felipe Massa crossed the finish line to take race victory in front of his home crowd. Soon after, two corners further back, Lewis Hamilton made a vital pass for 5th, to clinch his first title.

But it’s the post-race events that live strongly in my memory. That year, ITV streamed F1 sessions online. There you could continue watching the raw FOM world feed after ITV’s transmission had finished. This was a novelty, before the days of the BBC’s extended Red Button forum, or the umpteen-hour-long post-race breakdown we now get as routine on Sky.

Felipe Massa’s dignity in defeat was deeply impressive. His conflicted face as the Brazilian national anthem played out on the podium said it all.

Despair at having lost his best chance to become champion. Pride at having done the best job he could.

Up to that year, Massa was a bit of a joke driver. Not since then.

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Lottery math is human math

It’s irrational to buy a lottery ticket. And yet, millions do, even more when the prize is huge.

As economists will point out, people don’t buy a lottery ticket for an x% chance of winning millions. They buy a lottery ticket for to dream of winning millions.

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The BBC Domesday Project

A fascinating long article on the BBC Domesday Project from 1986. This huge project celebrated the 900th anniversary of the Domesday book, with an ambitious modern-day take on documenting all of Britain.

The technology was so unique that became obsolete almost immediately. It required a special LaserDisc player connected to a BBC Master computer with a special controller. The price tag put it out of reach of almost everyone, even schools and libraries.

It’s a prime example of the challenges of digital preservation.

Moreover, copyright issues — as well as the sheer volume of content — have raised questions over whether some the content could ever be used again. It is certainly difficult to replicate the original experience (although a few YouTube videos give a flavour).

This article goes into some of the thinking behind the technology decisions, and makes a valiant case that the Domesday Project is not a failure, as some like to think of it.

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The FAQ as advice column

FAQ sections are derided by most content designers, myself included. But (as usual) it is not necessarily the format itself that’s the problem. Normally, the real problem is bad implementation.

This piece by Caroline Roberts makes a provocative case in favour of FAQs, by comparing them with advice columns.

The FAQ structure has held up for so long because it is a brilliant pattern. Think the Socratic method. Or the catechism. Or Usenet. Or “FAQs about FAQs.” Or — you guessed it — “Dear Prudence,” “Dear Sugar,” or any other popular advice column. Users will always have questions, and they will always want answers.

What makes FAQs troublesome is incorrect or lazy use. Lisa Wright has already shared what not to do, but perhaps the best way to start an FAQ is to choose each question with great care. For example, advice columnists spend plenty of time selecting what questions they will answer each week.

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The Apple Podcasts Chart is screwed. How should we replace it?

This article by James Cridland lays bare just how widespread the gaming of Apple’s podcasts chart is.

I have heard presenters pleading with their listeners to unsubscribe, then resubscribe to help improve their position in the chart. Apparently it works.

What I don’t understand is why Apple let this happen? I’m sure it’s not an easy problem to fix. But it surely can’t be as hard as penalising dodgy SEO tactics or email spam filters. What’s in it for Apple?

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Whatever happened to Adur Liberals?

Jonathan Calder considers the decline of the Liberal Democrats in Adur:

Checking the relevant page on Wikipedia I find that, remarkably, the Alliance and then the Liberal Democrats had uninterrupted control of Adur between 1980 and 1999.

But something went terribly wrong after that. Today there are no Lib Dem councillors on Adur and a council by-election there this evening has no Lib Dem candidate.

He suggests that churn happens to areas as well as individual voters.

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